Delivery periods and dates are given in good faith, but the Company shall not be liable or responsible for any variation. No liability will attach to the Company if delivery periods or dates are not met for any reason whatsoever. Please advise us of any non-delivery within 7 days and confirm in writing to enable us to claim under the carriers terms. Any shortage or damage on delivery must be reported to us immediately and confirmed in writing within 3 days.
Should you wish to return an item (excluding kitchen equipment, please see ‘Returning Kitchen Equipment’, below), please contact MK Catering & Bar Supplies contact our Sales Order Line on 01634 281128 who will discuss the details with you. If it is agreed that the goods can be returned, we will be happy to refund in full or exchange, if it is un-used, in full re-saleable condition and in the original undamaged packaging. Returns should then be made within 30 days.
Should goods be delivered faulty, incorrect or damaged, please report to us immediately and confirm in writing within 3 days of delivery.
Please note that there may be a carriage charge for any items returned.
Returning Heavy Kitchen Equipment
Please check all relevant sizes, specifications, electrical or gas requirements (additional fittings or hoses that may be required etc) prior to ordering your goods. Electrical and Gas appliances are all regarded as ‘bespoke, special order’ items by the Company and are specifically sourced from the specifications you supply. If you are in any doubt, please contact our Sales Order Line and they will assist you further. Only place your order when you are absolutely sure the item in question is correct for your needs.
Should you wish to return your kitchen equipment item(s) for any reason, it must firstly be agreed with the Company. A restocking charge of 25% may apply, and we reserve the right to charge for return carriage. This does not effect your rights in regard to the ‘Distance Selling Regulations’.
Please note that any kitchen equipment items returned must be in their original packaging together with all manuals and accessories. In the event that you no longer have the packaging, we will be unable to accept the item(s). Credit will only be issued once the goods have been received and inspected by MK. In the event of returned goods being used and un-saleable, no credit will be given, and the goods will returned to the customer and carriage charged accordingly.